In an emergency call 999. Out-of-hours call 111. Highfield Veterinary: 0117 555666
Highfield Veterinary Independent vets — the kind your pets remember.
We want to hear from you

Compliments & complaints

Your feedback helps us improve. We take complaints seriously and respond promptly.

Compliments

If you've had a good experience with the practice, we'd love to hear about it. Compliments are shared with the team and lift everyone's spirits.

Complaints

If something hasn't gone well, please tell us. Most complaints are resolved quickly through an informal conversation; for more serious issues we follow the NHS complaints procedure.

If you remain dissatisfied

You can escalate your complaint to:

  • Royal College of Veterinary Surgeons (RCVS) — rcvs.org.uk/concerns · 020 7202 0789. The RCVS handles concerns about individual veterinary surgeons and registered veterinary nurses.